How does e-prescription work?
You must personally drop off your prescription at any DRUGStore Pharmacy for the initial dispensing of your maintenance medication. When you would like your prescription refilled, you can use e-prescription to place your refill order.
Can I use e-prescription if my doctor has changed?
No. You must inform your new doctor of the medications you are currently taking and your new doctor must authorize that he/she wishes you to continue on these medications. Please contact your DRUGStore pharmacist to ensure that your treatment is not interrupted and you continue to receive the appropriate medications.
Is the information confidential?
Do I need to set up an account?
There is no account needed with e-prescription. We have developed a convenient and confidential method of capturing your prescription information each time you place an order, without having to set up an account.
If I have a new prescription, can I use the e-prescription service?
No, currently e-prescription is only available for refills based on prescriptions that have already been dropped off personally at a DRUGStore Pharmacy.
Can I pick up my refill order from a different DRUGStore Pharmacy?
Yes, you can choose to pick up your refill order from any DRUGStore Pharmacy location within the same province. If you are moving or on holidays and wish to transfer your prescription to another province, please contact your DRUGStore pharmacist as there may be different requirements for transferring prescriptions in other provinces.
If I dropped off my prescription at another Pharmacy location, other than DRUGStore Pharmacy, can I still use e-prescription?
Currently the e-prescription service is only available for customers who dropped off their prescription at a DRUGStore Pharmacy location. However, contact your DRUGStore pharmacist and they will be able to assist you with this request.
Can the refill order be sent to me?
If your local DRUGStore Pharmacy currently delivers then yes you can have the prescription delivered to you upon request, at nominal delivery cost. However, you will have to contact your DRUGStore Pharmacy directly in order to request this service.
Can any prescription be transferred?
Most prescriptions can be transferred. However, if your prescription is a benzodiazepine drug, it can only be transferred once and cannot be transferred again. Narcotic or Controlled drug prescriptions cannot be transferred at all. Your DRUGStore pharmacist will be able to assist you or answer any questions you might have about transferring prescriptions.
Will I still receive health care counseling from my DRUGStore Pharmacist if I use the e-prescription?
Yes. When you pick-up your refill order, our Pharmacists will provide health care counseling and are available to answer any questions you might have.
My computer screen does not display an entire page. I have to use the bottom scroll bar to view all the information. How can I reduce the scrolling?
The scrolling results from a combination of your desktop settings and your display font settings. This website has been optimized for a desktop setting of 800 by 600 pixels. To change your desktop setting in Windows 95, select Settings and Control Panel from the Start button. Double-click on Display and then click on the Settings tab. Under Desktop Area, drag the slider to see the settings available. Your monitor and display adapter determine whether you can change your screen resolution. You can achieve the optimum results by selecting 800 by 600 pixels as the size of the desktop area. In Windows 3.1, open the Main program group in Program Manager. Double-click on the Windows Setup icon and then select Options, Change System Settings. Choose the Display option and select an 800 by 600 display if available. You may need to use your graphics adapter or Windows install disks to complete the process. Change Font Size in Browser You can also reduce the scrolling by changing the font size in your browser. When using Netscape, select View from the Command Menu, then choose Decrease Font. Repeat these steps if necessary. With Internet Explorer, select View from the Command Menu, then choose Internet Options and Fonts under the General tab. Click on the Font size arrow to select a smaller font.
What is encryption and why do I need it?
Encryption refers to the practice of scrambling data so unauthorized parties cannot decipher it. It is important that your confidential information remain secure as it is passed between your PC and the issuer's server. To ensure your information is as secure as possible, we require that your browser use 128-bit encryption. This is the most secure browser technology currently available.
What is my browser cache and why should I clear it?
Caching refers to your browser's ability to store visited web pages on your hard drive. Caching is helpful because it allows a page to be accessed from your hard drive -- instead of from an Internet source. This can help you access pages more quickly. However, if your browser retrieves a page from its cache instead of the Internet source, the page displayed may not be the most recent version. It is important to periodically clear your browser's cache so your browser can retrieve an updated version of a page. It is especially important to clear your cache if you have received an error message and are trying to correct the error. See your browser's help menu for more information on performing this function.